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Support

Technology systems occasionally experience disruptions. We want to keep things simple and provide support if your systems experience any of these disruptions. From proactively monitoring and fixing your system remotely to enabling you to reset your own system easily, we have you covered.

System Reliability
System Reliability
24/7 Support Coverage
24/7 Support Coverage
Live Knowledgeable Technician
Live Knowledgeable Technician

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Explore Our Service Packages

  Standard Essential Enhanced
Requires OvrC NO YES YES
Proactive Monitoring & Remote Repair
Our partner will proactively monitor your system and troubleshoot potential issues before they arise.
Reactive Remote Repair
Upon contacting us, your system may be accessed and repaired remotely without a service call.
24/7 Email, Text, & Chat Support
To get support, contact our technical service provider and communicate in the manner that best fits your lifestyle.
After-Hours Phone Support
Experience the convenience of live support from a knowledgeable technician. 		5pm-10pm (M-F) 9am-5pm (Weekends) Call: 919-559-3777 24/7 Call: 855-378-8425 24/7 Call: 855-378-8425
Discounted Service Call Rates
In the unlikely event that a service call must be scheduled, you will receive a preferred rate.		 15% off Labor 5% off Hardware 15% off Labor 5% off Hardware 20% off Labor 5% off Hardware
Scheduled Maintenance Visits Bi-Annual Bi-Annual Bi-Annual
Retail Price $25/month. Billed Quarterly. $60/month. Billed quarterly. $95/month. Billed quarterly.
What can we monitor?
  • Whether most of your network connected devices are up and running.
  • Health of many connect AV devices and light switches (availability may vary depending on manufacturer).
  • Internet up/down state and average upload/download speeds.
What can't we monitor?
  • Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues).
  • Different apps or services within connected network devices (i.e. Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player).
  • Toasters, wicker baskets, toilets, major home appliances (ye), pets, kids, plant life, or threats from zombies.